When you have a lot of customers that need service to be done on their site it is a difficult job scheduling all the jobs and ensuring that every job is done within a reasonable time. Performing regular service is essential for any equipment. Companies like to schedule the service in such a way that their work is not affected too much. These customers will also like to know exactly when the service will be carried out so that they can plan their work accordingly. But for such kind of planning the company that services the machinery must have a system to schedule and keep the customers informed of the service. This is where an appointment scheduling software comes very handy.
Unlike manual scheduling, the software schedules the appointments very quickly and correctly. When the request is received, the system will check for the availability of a technician and schedule the job. Most of these systems come configured with the duration for different service jobs undertaken by the company. So, the software can schedule appointments without wasting the time of the technicians. The appointment scheduling software for small businesses allows the customers to feed their requests directly.
The system will also send a message to the customer about when the service will be done and which technician will be attending to the work. The contact details of the technician are also given so that the customers can contact them if needed. The scheduler will also alert the technician about the upcoming work in advance for him or her to prepare for the work. If the appointment is scheduled well in advance, the software can also be programmed to send a message on the date of the service to alert the customer.
The company that is using the appointment scheduling software for business can use its employees for more creative work as the software will schedule the appointments automatically. As the customers are correctly informed about the time of the service, they will be prepared for it. You will have happier customers when they have the correct information about the service. The customers also don’t have to talk to anyone or wait for business hours to book a service. They can do in anytime on the app.
The appointment scheduling system allows you to attend to more customers, as no time will be wasted. You can earn more revenue and have more satisfied customers. Your technicians will be happy because they can plan their day in a better way. If integrated with a map the software can also help to tell the technician the shortest and fastest routes to complete the jobs quickly. With GPS integration the technician can also be alerted for any deviation in the route. There will be much lesser delays or cancellation of service calls.
Companies will a lot of workers on the field who will have a tough time managing them and ensuring maximum productivity out of them. With the availability of mobile devices with all the field technicians and a mobile workforce management system, it is easy to manage and track their activities. The company must effectively manage the field personnel so that their time and the company’s money is not wasted. The management system will also help the company to reduce fuel bills with efficient management of field force.
The employees on the field are also benefited by the system because they can get the correct information about their jobs on the mobiles. The information will be updated and this will help them attend to all the services without wasting any time. The system can also be used for communication between the office and the field personnel, helping them to get their requirements fulfilled. The field personnel can know the service details on the app and plan accordingly.
Workforce management solutions help companies to track and monitor their employees. It will also help to analyze the efficiency of their field staff. They are also able to reduce expenses by allocating the right job to the right technician.