Genic Teams

Transform Field Service with Genic Teams Powerful Features

Make field service smoother for everyone. With powerful features and simple workflows, Genic Teams keeps your team connected and your customers happy.

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Top Features of FSM Software- Genic Teams

When it comes to managing field teams, the right features make all the difference. Genic Teams offers a powerful set of tools that streamline workflows, boost productivity, and help you provide a better experience for your users.

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Scheduling & Dispatching

Schedule faster: create a job, identify the customer and allocate it to the specified department in just a few clicks with the help of our Field Management Software.

Learn About Smart Scheduling & Dispatching

  • Scheduling
  • Dispatching
  • Reminders
  • Push Notification

Quote Management

With our, Field Service Management Software create, send and track all quotes from one common platform and customise quotes with important information like an ongoing discount or contract terms.

Learn About Quote Management

  • On-Site Assessment
  • E-signature for Approval
  • Client Records
  • Follow-Ups & Reminders
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Product Inventory Management

With this new module, manage all part movements between depots/warehouses and your vehicle fleet. Set minimum quantity alerts, pricing, and track by serial number.

Discover Inventory Management Tools

  • Brand Listing
  • Category Management
  • Product & Service listing
  • Minimum Quantity Trigger
  • Sale Price/ Purchase Price & Minimum Sale Price

Mobile App

The Genic Teams mobile app empowers field staff to work smoothly and stay aligned wherever the job takes them. Technicians can quickly view their tasks, customer details, schedules, and essential checklists to keep their day running efficiently. They can record updates, upload photos, write down notes, and capture signatures directly on-site for faster documentation. Even without an internet connection, the app supports uninterrupted work and automatically syncs all information once the network is restored. With its clean layout and real-time functionality, teams stay organised, reduce delays, and maintain consistent service quality.

Discover the FSM Mobile App Features

  • Work Order Management
  • Flexible Access & Notification
  • Calendar View
  • Tickets Data
  • Access Without Internet
  • User-friendly interface
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CRM

Tailor-made for your business, our Customer Service Management System makes it easy to keep, maintain and update customer records, access the Service & job history along with other features. We also offer customizations to ensure that our customer database reflects your company’s vision.

Explore Built-In CRM Features

  • Detailed Customer Database
  • Notes & Attachment
  • Service/ Job History
  • Custom Data Fields

Reporting

Our software development services provide attractive reports with desired details and easy access through all devices allowing you to keep track of job reports, customer spending and more remotely and swiftly.

Explore Reporting & Analytics

  • Engineer Reports
  • Job Reports
  • Time Tracking
  • Inventor
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Engineer Schedule/ Job Scheduling

Get the right people with the right expertise to the right location, on time. Plan the route, timing, service provider and other details beforehand to maximise output and ensure customer satisfaction.

See How Engineer Scheduling Works

  • Workload Management
  • Schedule Management
  • Geo-Fencing of Zone

Time Tracking

Genic Teams provides monitoring tools for precise analysis of time and cost, per shift and pay duration. It is necessary to document the time spent by each of the technicians on the job, travelling and at break to improve efficiency and encourage workplace productivity.

Understand Time Tracking Capabilities

  • Check-In & Check Out
  • Break Time
  • Timesheet
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Billing and Invoicing

Create, handle and update invoices, templates send automated email notifications to customers, all with our billing and invoicing service. Skip no invoices as Genic Teams invoicing service app keeps records of all invoices for you.

Learn About Billing & Invoicing

  • Create and Manage Invoices
  • Payment Tracking
  • Reminders
  • Auto Email Notifications

Map & Geolocation

Knowledge of every on-field employee & their location in real-time are imperative factors to a business. Our Real-Time Employee Location Tracking Software makes monitoring of your workers and their positions on the map convenient & hassle-free.

View Real-Time Location Features

  • Real-Time Geo-Tracking
  • Map View/ Dispatch
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E-signature

Gone are the days where you would have to go through the inconvenience of writing, signing & scanning every single document. Get e-signatures via your Android or iOS field service management app without any hassle.

Explore Secure E-Signature Features

  • Collect Legal Binding Remotely
  • Track Document Status

Appointment Scheduling

Genic Teams makes appointment scheduling simple and efficient by giving your team complete visibility over upcoming jobs and technician availability. With an intuitive interface, it becomes easy to assign the right person to the right task, reduce clashes, and improve overall coordination. Customers receive timely updates, while your team benefits from a smoother workflow.

Explore Appointment Scheduling

  • Smart assignment based on availability and skill
  • Real-time updates for customers and staff
  • Clear visibility of daily, weekly, and monthly schedules
  • Quick adjustments for last-minute changes
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Workforce Management

Genic Teams supports your entire workforce by centralising key information and giving managers a clear view of staff performance, workload, and availability. With streamlined tools for task allocation and monitoring, teams can work more effectively and stay aligned throughout the day.

Discover Workforce Management Tools

  • Better visibility of team availability and performance
  • Easy task allocation with real-time tracking
  • Centralised staff information for smoother coordination
  • Data-driven insights to improve resource planning

For businesses of today and tomorrow

Genic Teams can help you to proactively cover business challenges with performative technology and innovative solutions in Singapore. So what are you waiting for? Connect with us to avail the benefits.

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*50% Grant

GenicTeams - Project Management Software

From Business Thrust Pte Ltd