Please don't fall for any job/grants/SaaS/Software related scams. For any query or concerns please reach to us directly at +65 6834 3026 or WhatsApp at +65-8910 8216
Please don't fall for any job/grants/SaaS/Software related scams. For any query or concerns please reach to us directly at +65 6834 3026 or WhatsApp at +65-8910 8216
Transform the way your business works with Genic Teams. From workforce automation and real-time tracking to AI-powered speech-to-text and summarised notes, our workforce management software helps businesses simplify operations and improve team efficiency every day.
Our Workforce Management system will help you manage workforce operations, automate daily tasks, and improve team productivity from one powerful platform. Along with workforce management features, we also provide AI-powered solutions such as speech-to-text conversion, summarised notes to help businesses simplify communication, save time, and make faster decisions.
The Leave & Availability feature in this workforce management software helps managers quickly check whether technicians are available for work or currently on leave by providing key details such as the activity status, online/offline presence, and visit count. You can also view availability for a specific date, filter by a particular technician, their role, and skills, and export the data to a spreadsheet using the Export option.
The system assists managers in tracking technicians’ daily attendance and working hours with ease. As part of a reliable workforce software, it records important details such as check-in date, check-out date, and calculates the total hours worked during a shift. This helps ensure accurate monitoring of work schedules, improves accountability, and supports better workforce planning by providing clear visibility into technician attendance and shift activity.
The Real-Time Tracking feature within the field service management software allows managers to monitor task progress and technician activity in real time through the system. It provides instant updates on the status of ongoing tasks, completed visits, and any changes in assignments. This enables teams to respond quickly to updates, ensure timely task completion, and maintain smooth workflow management.
This feature provides a comprehensive view of each engineer’s information in one centralised location. Within the workforce management software, managers can access basic profile details, the tasks currently assigned to the engineer, and the total number of tasks completed. You can view the profile of a specific engineer, making it easy to quickly access their details and assign them to the most suitable job efficiently.
The Scheduling & Dispatching feature helps managers efficiently assign and organise tasks for engineers based on availability, workload, and priority. It allows teams to schedule upcoming jobs and quickly dispatch the right engineer to the right location. Employee scheduling and dispatching can be automated with our best workforce management software, reducing the time and resources required for manual scheduling.
The Reporting & Analytics feature provides clear insights into technician activities and field operations. It gathers key data such as total visits, assigned technicians, check-in and check-out times, and total hours worked. Managers can review a technician’s full-day activity and access two types of reports: Technician Attendance for detailed attendance data, and Technician Visit Timesheet for visits, total tasks, and revenue generated from visits. Analytics help track productivity trends and support informed workforce management decisions.
The Performance Reports feature helps managers evaluate technician productivity by analysing task completion and overall work performance. As part of the best workforce management software, it provides insights into which technician has completed the most tasks, ranks technicians by total tasks handled, and highlights individual performance trends. Managers can track performance for the current or previous month using a month filter, and analyse tasks completed by engineers with criteria filters such as service type, move-in cleaning, installation, and more.
Connect with us to explore how our Workforce Management System can drive your business forward. Don't miss the opportunity to optimize your workforce and improve overall efficiency with the best workforce management software available.
